Terms and Conditions

By scheduling an appointment, submitting a booking request, paying a booking deposit, or accepting cleaning services provided by Hiremaid (operating as part of Janeminka in Cambridge, UK), the client confirms that they have read, understood, and agreed to be legally bound by these Terms and Conditions. These terms form the complete and binding service agreement between Hiremaid and the client.

To maintain professional cleaning standards and accommodate travel, equipment staging, and fair compensation for our vetted operatives, each cleaning appointment requires a strict minimum visit duration of 3 hours. Clients may book additional hours as required, but appointments cannot be scheduled for less than 3 hours.

3.1 Non-Refundable Booking Deposit: A non-refundable £50 booking deposit is payable upon booking confirmation to reserve and guarantee the allocated date, time window, and cleaner. An appointment is not permanently confirmed in our schedule until this deposit has cleared.

3.2 Balance Settlement: The remaining balance of the cleaning fee is due and payable immediately upon completion of the cleaning session via bank transfer, secure card link, or invoiced corporate arrangement.

4.1 Client Provision (Most Recommended): Supplying your own cleaning materials and equipment is our most recommended and economical option. Unless the client has explicitly booked the Hiremaid supplies package, the client is responsible for providing all necessary cleaning equipment and consumables:

• A fully operational vacuum cleaner (a Henry-type vacuum cleaner is strongly preferred for optimal commercial suction, grit extraction, and pet hair removal).
• A long-handled mop and clean bucket with wringer.
• Fresh microfiber cloths for surface dusting, streak-free mirror polishing, and kitchen counters.
• Dedicated soft sponges for mild and high limescale removal (vital for Cambridge's notorious hard water on chrome taps, shower glass, and sanitaryware without scratching delicate finishes).
• Appropriate cleaning solutions: bathroom descaler, kitchen degreaser, disinfectant, glass cleaner, and floor wash.

4.2 Vacuum Performance Disclaimer: If a client provides a vacuum cleaner other than a commercial Henry-type model (such as a lightweight cordless stick vacuum), Hiremaid cannot guarantee optimal suction or deep removal of embedded carpet dirt and pet hair.

4.3 Hiremaid Supplies Option: Clients wishing for Hiremaid to supply all professional equipment, commercial Henry vacuums, color-coded sanitized cloths, limescale sponges, and solutions may select our fully-equipped service at the flat rate of £40.00 per hour.

If our cleaner arrives at the property and the required cleaning equipment and materials are unavailable, non-functional, or unsafe, the cleaning visit may be cancelled on site. Because the cleaner's time was exclusively reserved for your property and cannot be reassigned at short notice, the full cleaning fee will remain payable.

Clients wishing to cancel or reschedule a scheduled cleaning appointment must provide at least 3 days' (72 hours') advance notice before the agreed appointment start time.

Cancellations or rescheduling requests submitted with less than 72 hours' notice will be charged at the full cost of the booked cleaning session. This policy ensures our dedicated cleaning operatives do not experience sudden wage loss from last-minute schedule alterations.

Clients on a recurring weekly or fortnightly schedule may pause their regular service for up to 3 consecutive weeks (e.g., during holidays or travel) without losing their preferred cleaner or recurring slot.

If regular cleaning is paused for longer than 3 weeks (including 1 month or more), the property will require a one-off deep clean before standard maintenance visits can resume. This ensures the property is returned to a maintainable baseline standard.

Cleaners will only access properties using keys or secure lockbox codes provided directly by the client. Keys held by Hiremaid are coded without personal identifiers and stored in secure safes when not in transit. If a cleaner cannot gain entry due to changed codes, jammed locks, or unannounced absence, the visit is treated as a late cancellation and the full appointment fee remains payable.

Hiremaid maintains comprehensive £2,000,000 Public Liability Insurance coverage for your peace of mind. In the unlikely event of accidental damage during a clean, it must be reported to Hiremaid management in writing within 24 hours of the appointment. Hiremaid is not liable for pre-existing wear and tear, unstable fixtures, improperly mounted wall items, or delicate heirlooms not disclosed in writing prior to the clean.

We take exceptional pride in the quality of our cleans. If you are dissatisfied with any specific area completed under the agreed booking scope, you must notify us within 24 hours with photographic documentation. We will promptly dispatch an operative to inspect and rectify the specific area at no additional charge.

Clients agree not to directly solicit, engage, employ, or contract any cleaner introduced by Hiremaid on a private basis during the period of service and for a period of 12 months following termination of services. Breach of this clause incurs a placement fee of £1,500 to cover recruitment, vetting, and training costs.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any legal proceedings or disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.