Privacy Policy

Janeminka (operating Hiremaid Cleaning Services in Cambridge, United Kingdom) is the data controller responsible for your personal data. If you have questions regarding this privacy policy or our data practices, please contact our data protection representative at info@janeminka.com or call 07979 146360.

When you book a cleaning service, request a quote, speak with Minka (our AI receptionist), or contact our Cambridge dispatch desk, we collect:

• Identity & Contact Data: Full name, telephone number, and email address.
• Property & Service Data: Service address, postcode, property specifications (bedroom and bathroom count, floor types), specific cleaning instructions, preferred dates/times, and access arrangements (such as key-holding notes or secure lockbox codes).
• Billing & Payment Data: Transaction history, deposit receipts, and invoicing records. (Payment card numbers are processed directly and securely by PCI-DSS certified payment gateways; we do not store raw payment card credentials on our servers).
• Communication & Support Records: Call notes, message transcripts with Minka, and feedback or inspection reports to maintain service quality.

In accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018, we process your personal data under the following legal bases:

• Performance of a Contract: To confirm your appointment, dispatch vetted operatives to your property, deliver cleaning services, process booking deposits, and manage balance settlements.
• Legitimate Interests: To send appointment reminders, schedule confirmations, follow up on service satisfaction, improve operational efficiency, and protect against fraudulent bookings.
• Legal & Regulatory Compliance: To maintain accounting and financial transaction records required by HM Revenue & Customs (HMRC) and UK law.

We do not sell, rent, or trade your personal data to advertisers or third parties. Your information is only disclosed to trusted parties strictly necessary for providing our services:

• Assigned Cleaners & Supervisors: Cleaners assigned to your appointment receive your first name, service address, access instructions, and specific cleaning checklist.
• Payment & Technical Infrastructure: PCI-DSS certified payment processors and secure UK/EU cloud hosting providers operating under strict data processing agreements.
• Legal Authorities: Regulatory bodies or law enforcement agencies only when required by applicable UK law or to protect legal rights and personal safety.

We retain client booking, invoice, and payment transaction records for up to 6 years following completion of services in compliance with statutory UK tax, legal accounting, and insurance claim requirements. General enquiries and chatbot interactions that do not lead to a confirmed booking are securely purged after 12 months.

Under UK data protection law, you possess enforceable rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You may ask us to correct inaccurate or incomplete details.
• Right to Erasure ('Right to be Forgotten'): You may request deletion of your personal data where no overriding statutory retention obligation exists.
• Right to Restriction & Objection: You have the right to restrict or object to the processing of your personal information under certain circumstances.
• Right to Data Portability: You may request the transfer of your personal data to another service provider in a structured, machine-readable format.

To exercise any of these statutory rights, please submit a written request to info@janeminka.com. We respond to all verified requests within 30 days.

Our website uses essential technical cookies and secure local storage required for core site functionality, booking form progression, quote calculation, and session security. We do not use invasive third-party cross-site tracking or advertising cookies.

We employ robust technical and organizational security measures to protect your personal information against unauthorized access, accidental loss, disclosure, or alteration. All web communications are encrypted via SSL/TLS (HTTPS), and access to client data is strictly restricted to authorized personnel with authenticated access controls.